4.4 Help Desk

Help Desk is a limited role that permits a small number of user-related tasks. The user who owns this role can clear a user lockout, create a user, and set a new password.

4.4.1 Clear Lockout

A user can be locked out for entering the wrong password too many times or trying to log in with an expired password.

  1. To clear the lockout, type the username and click OK.

4.4.2 Create User

The Create User task also appears from Users > Create User.

  1. In Roles and Tasks, select Help Desk > Create User.

  2. Complete the form with the following information:

    • Username (required)
    • First Name
    • Last Name (required)
    • Full Name
    • Context (required)
    • Password (twice)

      IMPORTANT:Failure to enter a password will allow the user to login without a password.

  3. Select Simple Password according to your configuration.

    NOTE:Simple Password is required for native file access for Windows* and Macintosh* users. It is not required when Universal Password is enabled.

  4. Select to Copy from template or user object, according to your configuration.

    NOTE:iManager prevents users from receiving the same rights as the administrator. They can use the same directory as the Administrator, but iMan sets up different rights for them.

  5. If you select to Create home directory, enter the volume and path.

    NOTE:If you enter an existing path, a user directory will be created. If you enter a path that doesn't exist, nothing happens; no error message appears.

  6. Fill in the remainder of the form with appropriate information and click OK.

4.4.3 Set Password

  1. In Roles and Tasks, select Help Desk > Set Password.

  2. Type the context of the user object, or use the search feature to find it.

  3. Type the new password twice.

  4. Select Simple Password.

    NOTE:Simple Password is required for native file access for Windows and Macintosh users. It is not required when Universal Password is enabled.