9.4 Failed Installs

To avoid failed installs, make sure that your operating system is updated to the most current version and that all system requirements are met. See Prerequisites in the iManager 2.5 Installation Guide.

To recover from a failed install, assess the problem from the error message generated during installation.

9.4.1 Windows

  1. If the error involves one these components, check the specified log files for errors:

    • NICI - wcniciu0.log, located in the the install's temp directory
    • Apache - apache_install.log, located in the root of the directory where iManager is being installed; for example: C:\Program Files\Novell <system.drive>\Program Files\Novell
    • Tomcat - Apache_Tomcat_InstallLog.log, located in the root of Tomcat's install directory; for example: Program Files\Novell\Tomcat

  2. Check the iManager install log file, iManager_Install_2.5_InstallLog.log, for any errors.

    This file is located in the <servlet root>/WEB_INF/log directory.

  3. If the log file does not give sufficient information to identify the problem, rerun the install in debug mode.

    To view or capture the debug output from an installer, Open and copy the console output to a text file for later review.

    • 1. Immediately after launching the installer, hold down the <CTRL> key until a console window appears.
    • 2. After the install has completed, click the icon in the upper left corner of the console window and select Properties > Layout.
    • 3. Change the Buffer Size to be 3000 and click OK.
    • 4. In the Layout window, click Edit > Select All.
    • 5. Again, in the Layout window, click Edit > Copy.
    • 6. Open a text editor and paste the output of the debug in it.

  4. Identify and correct any errors or stack traces and rerun the install.

9.4.2 HP UX and Solaris

  1. Check the iManager install log file, iManager_Install_2.5_InstallLog.log, for any errors.

    This file is located in the <servlet root>/WEB_INF/log directory.

  2. If the log file does not give sufficient information to identify the problem, rerun the install in debug mode.

    In the command line, type the following: .

    export LAX_DEBUG=true

  3. Identify and correct any errors or stack traces and rerun the install.

9.4.3 Linux

  1. Check the iManager install log file, iManager_Install_2.5_InstallLog.log, for any errors.

    This file is located in the <servlet root>/WEB_INF/log directory.

  2. If the log file does not give sufficient information to identify the problem, rerun the install in debug mode.

    In the command line, type the following:

    /var/log/imanager_install.log

  3. Identify and correct any errors or stack traces and rerun the install.