Novell iPrint Appliance 1.1 Readme

July 2014

1.0 Novell iPrint Appliance

Novell iPrint Appliance is a virtual appliance that offers cross-platform, self-service printing for the enterprise. It allows users to print from their desktops, laptops, and mobile devices. Novell iPrint Appliance supports NetIQ eDirectory and Active Directory as user identity sources. It scales to fit organizations of any size and provides a single solution to manage the printing needs across multiple locations.

The appliance runs as a virtual machine within any virtualization environment such as VMware, Windows Hyper-V, Citrix Xen Server, or Xen on SUSE Linux Enterprise Server (SLES).

Novell iPrint Appliance 1.1 provides the following enhancements:

For Mobile

  • QR Code support (scan a QR code to quickly connect your mobile device to a specific printer)

  • Multi-Driver Support for local and remote renderers

  • Built-In PDF converters in remote renderers

  • Web-based management for remote renderers

  • Support for Windows Mobile Devices

  • Multi-Server support on Mobile apps

  • Improved rendering for Microsoft Office formats

  • MobileIron Integration

  • Samsung KNOX certified

  • GUI enhancements for better user experience

For Desktop

  • Enhanced iPrint Printer List web page for better user experience

  • Microsoft Windows 5.98 and Mac 5.76 clients are bundled with iPrint Appliance 1.1

For both Mobile and Desktop:

  • Support for bulk importing printers into iPrint Appliance through a csv file.

  • Support for improved printer migration with iPrint Client Management (iCM) settings and Access Control Lists (ACL)

  • Support for renaming a printer from the Printers page in the Management console

This Readme focuses on issues and information that are specific to the iPrint Appliance 1.1 release.

2.0 iPrint Appliance System Requirements

For iPrint Appliance system requirements, see Server Requirements in the Novell iPrint Appliance 1.1 Administration Guide.

3.0 iPrint Appliance Installation Instructions

For iPrint Appliance installation instructions, see Installing iPrint Appliance in the Novell iPrint Appliance 1.1 Administration Guide.

4.0 Documentation

For additional iPrint Appliance documentation, see the iPrint Appliance documentation web site.

Before installing this release, be sure to review Section 5.0, Known Issues.

5.0 Known Issues

You might encounter the following issues when you are using iPrint Appliance. Novell plans to fix these issues in a future release.

5.1 Installation Issues

5.1.1 Error When Configuring Secondary Hard Disk (/vastorage) on Xen

When installing the iPrint, search index, or database appliances on Xen, configuring hard disks (/vastorage or /var) during the Filr installation program can result in the following error:

PCI: Fatal: No config space access function found.
Unable to read sysrq code in control/sysrq
i8042: No controller found
end_request:I/O error, dev xvda 18576

This issue can cause a small delay; however, the server will operate normally.

Verify that the disks are added as expected by running the following command from the appliance console:

df -h

/dev/xvda1       20G  5.5G   14G  30% /
/dev/xvdc1       12G  2.0G  9.4G  18% /vastorage
/dev/xvdd1      2.0G  257M  1.7G  14% /var

5.2 Upgrade Issues

5.2.1 License File IS Not Exported to the Newer Version

When you upgrade to iPrint Appliance 1.1, the license file does not get automatically exported to the newer version. Upload the license file manually by using the iPrint Appliance Management Console.

5.3 Migration Issues

5.3.1 “iprintmig command failed! Migration failed with Errors” Message is Displayed

When executing migration from an OES iPrint server to an iPrint Appliance server version 1.1, you might see the following message:

iprintmig command failed! Migration failed with Errors

You can ignore this message, since the message is erroneously displayed despite a successful migration of printers. This issue occurs if the OES iPrint server is not SSL-enabled when authenticating in the Migration Tool.

To verify if the printers are successfully migrated, do the following:

Launch a web browser and specify http://server_DNS_or_IP_address/ipp

This page displays the list of existing and migrated printers.

For more information, see TID 7015452.

5.4 Configuration Issues

  • iPrint Appliance 1.1 does not support changes to network settings for the primary IP (eth0) after the initial appliance configuration. Do not change any settings for the primary IP in the iPrint Appliance Management Console’s Network page, located under Appliance System Configuration > Network.

5.5 LDAP Synchronization Issues

5.5.1 Issues with Initial Synchronization of iPrint Appliance Users

The LDAP value of the attribute you specify for the LDAP configuration setting LDAP attribute used for iPrint name must be unique throughout your LDAP directory. For example, if you specify cn, all users in the LDAP directory might not have a unique value.

To resolve this issue, use an attribute whose value is always unique across all containers, such as emailAddress.

5.5.2 Default Groups and Containers in Active Directory Are Not Synchronized to iPrint Appliance through LDAP

Membership of groups that are located in the Default Users OU (such as the Domain Users group) in Active Directory are not synchronized to iPrint Appliance through LDAP.

5.5.3 Issues with Renaming and Moving Users in Your LDAP Directory

In order to rename or move users in your LDAP directory, ensure that you have specified a value for the setting LDAP attribute that uniquely identifies a user or group, as described in the LDAP Attribute to Identify a User or Group section of the Novell iPrint Appliance 1.1 Administration Guide. If a value is not specified for this setting, renaming or moving users in your LDAP directory might result in new users being created in iPrint Appliance or in the existing user account being deleted.

5.5.4 LDAP Referrals Are Not Supported

iPrint Appliance does not currently support the use of LDAP referrals in regards to LDAP synchronization.

5.5.5 Active Directory Cross Forest Trust Relationship Is Not Supported

Cross Forest Trust relationships in Active Directory are not supported in iPrint Appliance.

5.5.6 User Accounts with the Same Names Are Overwritten

While syncing users to iPrint Appliance, all user accounts with the same names are overwritten.

5.6 Management Console Issues

5.6.1 Driver Store Configuration Page Displays Inaccurate User Name

In the Management Console > Driver Store Configuration page, select the Enable remote driver store option, then specify details for the remote server. When you click Save, the username field displays "cn=driver_store,o=iPrintAppliance." This is a display issue and does not impact the functionality of the feature. The drivers are available from the remote server with the credentials specified by you.

5.7 Document Rendering Issues

  • If the remote renderer is configured with Adobe for handling PDF jobs, then the orientation option might not work with PDF documents.

  • HTML files (or HTML email messages) that include images might not render correctly when printed.

  • Email attachments that are converted from one format to another might not render correctly when printed. For example, documents created in Open Office and saved to Microsoft Word or Powerpoint formats, or documents created in MS Office and saved to ODT or ODP formats, might not render correctly when printed.

  • When printing a workbook, only the first worksheet is printed.

  • When trying to print Microsoft documents that are restricted for editing, the orientation and paper size options might not work.

  • When using the in-built PDF renderer to render large sized PDF files, or PDF files with large number of pages, printing might take a long time.

5.8 AirPrint through iPrint Issue

  • When enabling a printer as a secure printer, the port number is not updated to 443 in the service file (/etc/avahi/service). To resolve this issue, using the iPrint Appliance Management Console, you must disable and enable that printer as an AirPrint printer.

  • If the printer does not have sufficient memory to store the print-ready document, high-resolution images and large-sized images might not print using AirPrint.

5.9 Mobile App Issues

5.9.1 General

  • When printing using the Novell iPrint app, job status is not available.

  • When printing through the Novell iPrint app, if you cancel a print job, the job might not get canceled. Canceling a print job can result in unexpected behavior such as partial printing, printing junk characters, or a held job on the server side.

5.9.2 Windows App

The iPrint app for Windows does not print files from the Office mobile app.

5.9.3 BlackBerry App

  • On a BlackBerry PlayBook, the back button does not work when trying to return to the Settings page from the Help page. To work around this issue, close the app and launch it again.

  • When trying to print photos on a BlackBerry PlayBook, you might not be able to zoom in or zoom out of photos on the camera roll page.

5.10 Email Printing Issues

  • When printing the email body, the job does not print using the font of the email body. The job prints using the font available on the iPrint Appliance server.

  • If you print an email containing emoticons, the emoticons are treated as attachments, and each emoticon is printed on a new page. For example, if your email contains three emoticons, four pages are printed, with one page containing the mail body and the rest containing one emoticon each.

  • For printers configured with private email addresses, email notifications might still be sent from the global print email address.