Source: GroupWise Windows client; Remote.
Possible Cause: The connection definition is incomplete.
Action: Verify the required information:
Phone Number for Modem Connections: To check the phone number in ConsoleOne, double-click the Domain object where the gateway is located > double-click the Gateway object. On the GroupWise Remote Profiles page, select the profile that is not working > click Edit. Verify the phone number displayed in the Remote Profile dialog box.
Gateway Login ID for Modem Connections: To check the gateway login ID in ConsoleOne, double-click the Domain object where the gateway is located, then double-click the Gateway object. On the GroupWise Remote Profiles page, select the profile that is not working > click Edit. Verify the login ID displayed in the Remote Profile dialog box.
Gateway Passowrd for Modem Connections: To check the gateway password in ConsoleOne, double-click the Domain object where the gateway is located > double-click the Gateway object. On the GroupWise Remote Profiles page, select the profile that is not working > click Edit. Verify the password displayed in the Remote Profile dialog box.
Path to Post Office for Network Connections: To check the path to the post office inConsoleOne, right-click the Post Office object > click Properties. Verify the path displayed in the post office Identification page.
IP Address and Port for TCP/IP Connections: To check the IP address and port in ConsoleOne, double-click the Post Office object to connect to > right-click the POA object > click Properties. In the Network Address box, click Edit. Verify the IP address and TCP port displayed in the Edit Network Address dialog box.