Alert Transitions

An Alert transition leads to a path that is taken when a user-specified amount of time (minutes, hours or days) elapses after step_activated_time or step_accepted_time. At this point, the workflow process is usually escalated to a user who can intervene and take action.

Step_activated_time is the time that iTRAC activates this step within the workflow process. Step_accepted_time is the time when a user accepts (or takes ownership) of the worklist item for this step.

If the alert time period passes without the step being completed, the workflow process will branch into two active paths. The original step remains active for user intervention. The alert path will also be initiated. For example, the alert path may escalate the workflow process to the attention of a supervisor, while the main path is still open and the original owner still has the option to complete the worklist item. Another example is that if a command is taking too long to run, you may want to alert an analyst to investigate the delay or possibly run the command manually.

Alert transitions can be set for a Manual Step or a Command Step. Step_accepted_time is only relevant for Manual Steps and should not be selected for a Command Step.

This transition is represented by a yellow line.

To add an Alert Transition:

  1. Open the Process Builder.

  2. Select an existing Decision step, right-click and select Add Transition.

  3. Select the Transition type Alert from the list.

  4. Specify the destination Step.

  5. Click Set to enter the Alert details. Alert details window will display.

  6. Specify the Alert time value, in minutes, hours, or days. Click OK.

  7. Enter a description for your transition and click OK.