Modifying Incidents

  1. Click the Incident tab, then click Incidents > Display Incident View. Alternatively, click the Display Incident View button on the toolbar. The Incident View window displays with the list of incidents.

  2. Right-click the incident you want to edit and select Modify.

  3. The Incident window displays. Edit the following information:

    • Title

    • State

    • Severity

    • Priority

    • Category

    • Responsible

    • Description

    • Resolution

  4. Click Save.

    Save button is active only if you modify any information in the Incidents window.

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