Creating Incidents

  1. Click Incidents > Create Incident, or click the Create Incident button on the toolbar. The New Incident window displays.

  2. Specify the following information:

    • Title: Specify the title of the incident.

    • State: To set state of the incident, select from the drop-down list.

    • Severity: To indicate the severity of the incident, select from the drop-down list.

    • Priority: To indicate the priority of the incident, select from the drop-down list.

    • Category: Specify the category of the incident.

    • Responsible: To assign the responsibility to investigate and close the incident, select from the drop-down list.

    • Description: Specify the description of the incident in the text area.

    • Resolution: Specify the resolution description in the text area.

  3. Click Create.The incident ID automatically generates after you click Create.

For more information on creating an incident and grouping events, see Creating Incidents.

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