Creating iTRAC Activities

  1. Click the iTRAC tab.

  2. In the Navigator, click iTRAC Administration > Activity Manager or click the Add button in the Activity pane.

  3. Select an existing activity and click the Add button. The Activity Wizard window displays.

  4. Select an activity type: Command, Internal, or Composite.

  5. Provide a name and description for this activity. Click Next.

  6. (Conditional) If you selected an incident command activity, configure the settings:

    1. In the Command Arguments Wizard, specify the command.

    2. Provide the arguments for this command. You can select None, Incident Output (Values from the Drop-down list), or specify Custom values.

    3. Click Next.

    4. (Optional) Configure an incident command activity to e-mail the output to a specific address or attach the output to the incident associated with the workflow process in this window.

    5. Select Mail and specify the To and From e-mail address and subject.

    6. Select Attach to Incident, if required.

    7. Click Next.

    8. View and confirm the details you chose in the Summary page and click Finish.

  7. Conditional) If you selected an incident internal activity, configure the settings:

    1. In the Command Arguments Wizard, specify the command.

    2. Provide the arguments for this command. You can select None, Incident Output (Values from the Drop-down list), or specify Custom values.

    3. Click Next.

    4. Select your options (Mail and attach).

    5. If you select Mail, you are prompted to provide To and From e-mail address and subject. Provide this information and click Next.

      View and confirm the details you chose in the Summary page and click Finish.

  8. Conditional) If you selected an incident composite activity, configure the settings:

    1. Select the activities from the list of available activities and click Next.

    2. View and confirm the details you chose in the Summary page and click Finish.

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