A work item can be accessed from any part of the main tabbed Sentinel Control Center interface.
You can process a work item in a group even if you have logged in as a different user. However, you cannot acquire a step if you have logged in as a different user.
The work item remains with the user of a group who has acquired it.
Consecutive steps are dependent. If two steps in a row are assigned to the same role, the user who acquires the first step is also assigned the second step.
Non-consecutive steps are independent. For example, if a workflow proceeds from steps that are assigned to the Tier 1 Analyst group, then to the Tier 2 Analyst group, then back to the Tier 1 Analyst group, the third step is available to the entire Tier 1 Analyst group; it is not assigned to the individual user who handled the first step.
The two stages of processing a work item are:
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