Application Integration

External application integration through standard APIs is central to Sentinel. For example, when dealing with a third party trouble-ticketing system, Sentinel 6 can open an initial ticket in its own iTRAC workflow remediation system. Sentinel then uses bidirectional API to communicate with the other trouble-ticketing systems, such as Remedy* and HP OpenView’s ServiceDesk*, allowing straightforward integration with external systems.

The API is Web Services-based and therefore allows any external systems that are SOAP-aware to take advantage of pervasive integration with the Sentinel system.

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