An Error transition leads to a path that is taken if an automated step cannot successfully complete. Error transitions can be used for command, mail, and activity steps (for example, if a command step fails to execute).
Error transitions should typically lead to some kind of notification. For example, an Error transition might lead to a manual step in which the user is instructed to manually run a process that previously failed.
NOTE:The Error transition is only taken if the iTRAC call to the command, mail, or activity step fails. If there is an internal error with the command script or the mail server fails, this does not satisfy the conditions for an Error transition.
Only the destination step can be specified, along with a description.
To add an Error transition:
Open the Process Builder.
Right-click an existing decision step and select
.Select the Error transition type from the list.
Specify the destination step.
Provide a description for this step and click
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