Help Desk Policy: Configure Trouble Ticket

The Help Desk Policy determines the choices provided in the Help Desk user interface. Use this page to configure the information you want sent with trouble tickets for this Help Desk policy. Users will also see the information you select in the Help Requester interface. You can have several policies and associate them with different Users, Groups, or containers.

User Context
The user's full context.

User Tree
The user's primary network tree.

User Location
Any office number, building, or site information that is listed in the user's object.

User Phone
The user's phone number as listed in the User object.

Workstation ID
The workstation ID as listed in the Workstation object.

Workstation Tree
The workstation's primary tree.

Workstation Inventory
The workstation's inventory as pulled from the Inventory database.


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