Source: ZENworks for Servers; Policy and Distribution Services; Policy/Package Agent; Rollback processor
Explanation: When you install a software package to update existing software, the previous version of the software is stored in a rollback file, in case you want to return to it. This file is stored in the following directory:
ZENWORKS\PDS\TED\SMANAGER\WORKING\ROLLBACK
The Policy/Package Agent is unable to create the ROLLBACK directory.
Possible Cause: Unknown.
Action: Try to create the directory manually. Resolve and problems that arise.