Viewing Alerts Sent as E-Mail Messages

All e-mail notifications triggered by Novell BorderManager 3.7 Alert contain a time stamp, the name of the server where the event occurred, the service affected, and an error message.

NOTE:  When the message is sent to a pager, the time stamp, server name, and error message appear first, followed by the sender, recipient, and subject. This is done to accommodate paging services that limit the amount of alphanumeric text that is displayed.

In the sample e-mail message that follows, substitute your own Domain Name System (DNS) domain name for novell.com:

From: nbmalert@novell.com

To: admin_1@novell.com admin_2@novell.com

Subject: The system is short on disk space and operations may fail

Time: 7-17-98 9:45:07am

Server: SJ-NW5

Service: NetWare Operating System

The system is short on disk space and operations may fail

NOTE:  If a loaded NetWare^® Loadable Module^TM (NLM^TM) causes the alert, the e-mail message might not always identify the offending NLM because the NLM that detected the error might be reported instead. Therefore, load MONITOR.NLM to check any unusual statistics if the cause of the alert is not clearly evident.

If Novell BorderManager 3.7 Alert has been configured and e-mail notification fails to occur when alerts are displayed on the server console, verify the following:

• The alert condition has been enabled for notification in NetWare Administrator.
• All e-mail addresses configured for the Novell BorderManager 3.7 server are for valid accounts.
• The primary and backup e-mail servers have e-mail forwarding enabled.
• The primary e-mail server or at least one backup e-mail server is up and running.
• All NDS^® or Novell eDirectory^TM partitions have been synchronized if the alert configuration was recently changed. A delay in synchronization can mean that your server has not been updated with the latest configuration, especially if the alert configuration applies to an entire organization.
• A route to the mail server has been established. Ping the mail server from the Novell BorderManager 3.7 server and inspect the trace on the route.
• There are no filters on routers between the Novell BorderManager 3.7 server and the mail server that deny Simple Mail Transfer Protocol (SMTP) traffic.