Administration Issues


Nterprise Branch Office Appliance Does Not Respond to Nterprise Branch Office Web Administrator

Nterprise Branch Office appliance may need to be restarted if it does not respond when accessed through Nterprise Branch Office Web Administrator. Over a long period of time, Nterprise Branch Office Web Administrator may use up all TCP/IP ports. If this happens, the server will not be able to respond to any client requests. Type RESTART at the command line.


Appliance Performance is Slow when Accessing Web-Based Utilities

If users have difficulty accessing Nterprise Branch Office Portal or administrators cannot log in to Nterprise Branch Office Web Administrator, make sure that the time on the appliance is set to the actual time. See "Setting Date and Time" in the Nterprise Branch Office Administration Guide.


Abend Occurs in WINSOCK

If a Netware 6 central office server or the Nterprise Branch Office appliance abend occurs in one of the WINSOCK modules, you should install the WINSOCK patch available at**


Compaq ML350 Hardware with Older BIOS Hangs

Some Compaq ML350 servers that haven't upgraded the BIOS yet will experience hangs after the SHUTDOWN command has been issued at the appliance console prompt. The appliance must be turned off manually. Compaq has provided an updated BIOS for the ML350 that corrects this problem. This BIOS update can be downloaded at the Compaq Web Site .


Do Not Send Distributions that Modify the Appliance SYS: Volume Using ZENworks for Servers

Nterprise Branch Office appliance includes support for ZENworks for Servers Tiered Electronic Distribution (TED). However, you should not use TED to load new software such as support packs on the appliance because the appliance requires a specific set of files. Updating any files on the SYS: Volume with new files could disrupt appliance functionality.


Server Name in RSYNC Configuration File is Case-Sensitive

The server name in the RSYNC.CONF file is case-sensitive. If you are experiencing issues with synchronizing data, check to make sure that you have the correct case.


RSYNC -10 Socket Error Occurs when Running in No-Verbose Mode

If you run RSYNC in non-verbose mode, all the files get copied, but the server shuts down the socket too quickly and the -10 Socket error appears. The sync has completed, but the errors still appears. The appliance will detect this and restart RSYNC.


RSYNC Restores Mac Files Restored but they Are Inaccessible

If Macintosh files are transferred to the central office RSYNC server and then restored to the appliance, these files will not be accessible and will not work properly for Macintosh users.


CIFS Protocol Is Not Disabled Until the Authsource is Changed

If the CIFS protocol was enabled and you want to disable it, you must disable it and then change the Authsource to NCP before the protocol is actually disabled. For more information, see "Configuring User Authentication Sources" in the Nterprise Branch Office Administration Guide.


Wait and Retry Error Occurs at the Console Prompt

If the console prompt displays a message saying that you should wait and retry the same command again, the appliance has hung. You must power down the appliance and restart it.


Double-Byte Languages Experience Problems with the Portal and RSYNC

If you change the appliance language to a double-byte language such as Japanese by setting the set server language command at the console prompt, the appliance experiences serious problems with Nterprise Branch Office Portal and with RSYNC file transfer. We strongly recommend that you do not change the language if you intend to use these features. If you change the language, users should only the CIFS, NCP, and NFS protocols to log in to the appliance.