Novell Customer Center focuses on the following people:
Purchasers of SUSE Linux Enterprise products
However, anyone responsible for purchasing, installing, or updating SUSE Linux products can benefit from Novell Customer Center if they are given access rights by an Organization Administrator, who is the administrative user of the account or another user with the same rights. If you do not know who this user is, contact your internal support organization.
Novell Customer Center defines five types of users:
Organization Administrators control rights for the entire organization. They can add users, groups, and other administrators, and they have administrative rights to all subscriptions for that organization.
Group Administrators have administrative rights within a group of subscriptions that was created by the Organization Administrator.
Organization Users have limited organization-level access to view all data and perform limited actions.
Group Users have limited group-level access to view all data and perform all actions for the specified group.
Entitled Users have activated a system by using a subscription owned by the organization or have been granted rights to other subscriptions by a Group or Organization Administrator. User access to the site is limited to information about that particular system unless the Group or Organization Administrator grants rights to other subscriptions or systems.
To access Novell Customer Center, you need a Novell Login account. To see information about your account or subscription, you either need to register the product or ask an Organization Administrator to give you access to the information about the organization. For information about logging on to your account and managing information, see Section 2.1, Managing Your Account.