2.1 Managing Your Account

Novell Customer Center provides the following account management tasks:

2.1.1 Creating an Account

You must have a Novell Login account to log in to Novell Customer Center. A Novell Login account provides access to several Novell services, including Novell Customer Center.

You might already have a Novell Customer Center account under the following circumstances:

  • You have installed a system without an activation code or downloaded an evaluation activation code. The first time you install a supported product and choose to register it with Novell Customer Center without an activation code, an account is created for the e-mail address you enter during the registration process. Any additional products you register for that e-mail address or download when logged in are automatically added to your account.

  • You are listed as the contact on a sales order to Novell. Your account is created in the organization representing the company on the order.

  • You are added as an entitled user or Organization Administrator by another Organization Administrator. Your account is registered as a member of that organization.

NOTE:You can be a member of multiple organizations, including the one that was created when you created your Novell account and any others that you are added to by that organization’s administrator or automatically assigned to you based on a purchase.

If you do not have an account, you must create one the first time you log in to Novell Customer Center.

To create a Novell Login account:

  1. Go to the Novell Customer Center Login Web page.

  2. Click Create New, which is to the right of the account login fields.

  3. Fill in the required information and click Create Login.

    Your Novell Login account is created.

After you have a Novell Login Account, you can log in to Novell Customer Center.

2.1.2 Logging In to Novell Customer Center

  1. Go to the Novell Customer Center Login Web page.

  2. Enter your Novell Login name and password.

    You must have a Novell Login account to be able to access Novell Customer Center. If you do not have an account, click Create New and follow the instructions in Section 2.1.1, Creating an Account.

  3. Click Login.

    This screen shows you a snapshot of your products and subscriptions, systems, order history, and alerts. On the left is a list of menu items you’ll use to navigate within Novell Customer Center. Click Customer Center Home at the top of the menu list to return to the home page.

    There are four areas of information:

    You can click each heading for more detailed information, or you can use the menu on the left to navigate Novell Customer Center.

2.1.3 Managing Account Information

Your personal account information includes details such as your name and contact information. This information is stored as part of your Novell Login account.

To edit your account information:

  1. Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.

  2. Click My Profile > Login Profile in the left navigation frame.

  3. Edit your information as desired.

    The Status message next to the e-mail field lets you know if the e-mail address has been validated. To validate an e-mail address, click Validate e-mail in the left navigation frame, then follow the instructions. You can also click My Profile > Validate e-mail in the left navigation frame on the home page.

  4. Click Save.

2.1.4 Receiving Notifications

You can receive notifications for patch availability, certain actions within Novell Customer Center, and new software availability. This section includes information on the following tasks:

Selecting Notifications

  1. Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.

  2. Click My Profile > Notifications in the left navigation frame.

  3. Fill in the required information.

    Global Settings. Select your region and format for the notification.

    Notifications. Select which notifications you want to receive and how often.

    • Patches. Select whether you want to receive patch notifications and security bulletins and how often you want to receive them.

    • Customer Center. Selecting one of these options allows you to receive notifications for all products for organizations in which you are an organization administrator. Select whether you want to receive notifications when

    Newsletters. Select whether you want to receive e-mail notices of new software availability. Click Novell Software Downloads for latest software revisions.

  4. Click Save.

Selecting Notifications Based on Products

  1. Open the Notifications page as described in Selecting Notifications.

  2. After you have selected one of the notification choices that allow product-specific notification, click Choose Products.

  3. Select an organization from the drop-down menu.

  4. Select the products you want to monitor.

  5. Click Save.

  6. Click Save on the My Notifications page.