Novell Doc: Novell Customer Center User Guide

2.3 Working with Users

In many organizations, more than one person needs access to system information. For example, the organization’s purchasers and IT administrators might also need information about the organization’s account.

Novell Customer Center defines five types of users:

Organization Administrators control rights for the entire organization. They can add users, groups, and other administrators, and they have administrative rights to all subscriptions for that organization.
Group Administrators have administrative rights within a group of subscriptions that was created by the Organization Administrator.
Organization Users have limited organization-level access to view all data and perform limited actions.
Group Users have limited group-level access to view all data and perform all actions for the specified group.
Entitled Users have activated a system by using a subscription owned by the organization or have been granted rights to other subscriptions by a Group or Organization Administrator. User access to the site is limited to information about that particular system unless the Group or Organization Administrator grants rights to other subscriptions or systems.

This section describes the following tasks:

2.3.1 Viewing User Information

Only Organization Administrators or Organizational Users can see information about all users.

To view the Users page:

Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.
Click Administration > Organizations in the left navigation frame. (This menu item is available only to Organization Administrators).
Select an organization.
Click the Users tab.
(Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it.
(Optional) Click Export CSV file of this list to create a CSV file.

2.3.2 Adding an Organization Administrator or an Organization User to an Organization

Novell Customer Center enables you to give access to your organization’s information to anyone you choose. This can include co-workers, other interested people in your company, your Novell sales representatives, or resellers.

NOTE:You can add any user who has an e-mail address. However, to access Novell Customer Center, each user must have a Novell Login account using the e-mail address you have assigned. Users can create a Novell Login account the first time they access Novell Customer Center, as described in Section 2.1.2, Logging In to Novell Customer Center.

To add an Organization Administrator or Organization User:

Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.
Click Administration > Organizations in the left navigation frame.
(Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it.
In the Organization column, double-click the organization to which you want to add users.
Click the Users tab.
Click the Add User button under the Name column.
Specify the user’s e-mail address and select Organization Administrator or Organization User.
Click Add.

The new user name appears in the user list, represented by the icon for that type of user. If the user doesn’t have a Novell account, the new user is listed by e-mail only.

2.3.3 Removing Users from an Organization

To remove users who should no longer have access to your organization’s information:

Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.
Click Administration > Organizations in the left navigation frame.
(Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it.
Double-click the organization containing the users you want to remove.
Click the Users tab.
Select the user you want to remove.
Click the Remove icon under the Name column.
Click Yes to confirm that you want to remove the user or click No to cancel.

The removed user is no longer a part of your organization and can no longer access any information about it.

2.3.4 Editing a User

Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.
Click Administration > Organizations in the left navigation frame.
(Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it.
Double-click the organization which contains the users you want to edit.
Click the Users tab.
Double-click the user you want to edit.
From the drop-down list, select Organization Administrator, Organization User, or Entitled User, then click Save.