2.4 Managing User Groups

You can create and edit groups to manage users, making it easier to handle large numbers of users and administrators. Changes to the group name are reflected immediately within the Novell Customer Center site.

This section contains the following information:

2.4.1 Viewing User Groups

  1. Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.

  2. Click Administration > Organizations in the left navigation frame.

  3. (Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it.

  4. Double-click the organization containing the groups you want to view.

  5. Click the Users tab.

    NOTE:The left column lists the groups in your organization. If this column does not appear in your view, click the View icon to display the column. You can toggle between showing and hiding the Groups column by clicking the View icon while that column is visible.

2.4.2 Creating, Editing, or Deleting a User Group

  1. Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.

  2. Click Administration > Organizations in the left navigation frame.

  3. (Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it.

  4. Double-click the organization where you want to create a group.

  5. Click the Users tab.

  6. Click the Add icon under the Groups column.

  7. Type a name for the group, then click Add.

    The new name appears in the list of groups. After the group is created, you can do the following:

    • Change the group name by selecting the group and clicking the Edit icon.

    • Delete the group by selecting the group and clicking the Remove icon.

      Groups created by default (All and Administrators) cannot be deleted.

2.4.3 Adding Users to a Group

  1. Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.

  2. Click Administration > Organizations in the left navigation frame.

  3. (Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it.

  4. Double-click the organization containing the group where you want to add users.

  5. Click the Users tab.

  6. Click the group name.

  7. Click the Add icon under the Name column.

  8. Type the e-mail address of the user and select Organization Administrator or Organization User.

    If the user already exists in your organization, click All in the groups list, then select the user name and drag it to the group name. This opens the view for the group you moved the user to. You then double-click the user name and make that user an Organization Administrator.

  9. Click Add.

    The new user name appears in the user list, represented by the icon for that type of user. If the user doesn’t have a Novell account, the new user is listed by e-mail only.

2.4.4 Removing Users from a Group

  1. Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.

  2. Click Administration > Organizations in the left navigation frame.

  3. (Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it.

  4. Double-click the organization containing the group where you want to remove users.

  5. Click the Users tab.

  6. Click the group name.

  7. Select the user you want to delete, then click the Remove icon.

    The selected user is no longer listed in the group.

    IMPORTANT:Selecting a user in a group and clicking the icon removes the user from both the group and the organization. If you don’t want to delete the user from the organization, move that user to a different group or click the icon.