3.5 Working with Quotes

  1. Click Administration > Quotes in the left navigation pane to display the My Quotes page.

This page shows the quotes you’ve received from Novell along with the following information and options:

The following sections provide more information:

3.5.1 Viewing Details about a Quote

  1. Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.

  2. Click Administration > Quotes in the left navigation frame.

  3. Double-click a quote.

    Use this page to select purchase options or submit a request.

3.5.2 Accepting a Quote

  1. Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.

  2. Click Administration > Quotes in the left navigation frame.

  3. Double-click a quote.

  4. Click Purchase Options.

    You have the option to pay by PO number or credit card.

  5. Select your payment type: invoice or credit card.

    • If you select Invoice, specify your PO number in the PO# field.

    • If you select Credit Card, specify your billing and shipping information along with your credit card details.

  6. Click Review Order.

  7. Review your order and click Submit Order. If you want to make changes, click Back to Quote in the upper right corner.

    Your order is sent to processing. You will be notified by e-mail when your order is complete.

3.5.3 Requesting Help

  1. Log in to Novell Customer Center as described in Section 2.1.2, Logging In to Novell Customer Center.

  2. Click Administration > Quotes in the left navigation frame.

  3. Double-click a quote.

  4. Click Questions/Adjustments.

  5. Specify any questions or requests you might have and click Send, or click Close to cancel.

    The status changes to Pending Help, and a Novell Representative will either update the quote or contact the user.