4.0 Managing Maintenance Support Benefits

When you purchase maintenance with your NovellĀ® product, you are entitled to a certain level of support from Novell.

For more information about using Novell Customer Center (NCC) to manage support and training contacts, as well as general information about how to access technical support and training benefits, see How to Manage Maintenance Support Benefits.

For information about using the new electronic service request (SR) system through Novell Customer Center, see Novell Customer Center - Electronic Service Request.