Sometimes you might receive error messages citing issues with keep alive such as Failed to receive keepalive. Disconnecting. These errors might occur because of one of the following reasons:
Possible Cause: The Access Gateway might be down.
Action: Make sure that the Access Gateway is up and running.
Possible Cause: The connection to the server is interrupted. The link might be down.
Action: Try and reconnect to the server.
Possible Cause: The SSL VPN service is down.
Action: Make sure that your SSL VPN service is up and running. Verify all the SSL VPN processes. For more information see Section 41.4, Verifying SSL VPN Components.