Technical support for Novell® Small Business Suite 6.6 includes five free incidents valid for 60 calendar days. This free support is available to both Novell customers and Novell resellers during normal business hours. The 60-day timer starts from the first support call. Any incidents of the five not used within the 60 days will expire. The incidents are intended to cover general installation and configuration issues for all the products and components included in the suite.
Support beyond the levels indicated above will incur support charges. For information on technical support options with Novell including Premium Service, visit the Novell Support Web site.
When you call for this technical support, you need to provide your product serial number. This number is printed on the Novell Small Business Suite License diskette; or if downloaded, it is the license filename.
This support applies only to the Novell Small Business Suite 6.6 and the Novell Small Business Suite 6.6 Expansion pack. It does not apply to the Novell Small Business Suite Starter Pack.
Contact Novell Technical Support: