- Context-sensitive help. If you are using a NetWare menu utility and want more information about how to complete a task, press <F1> for help.
If you are unsure how to use a command line utility, type the utility name and add the /? option for help. For instance, for help with using the RIGHTS utility, type RIGHTS /?.
- Hardware manuals. Many network problems occur because of malfunctioning hardware. If you can isolate a problem to a certain computer component or cable segment, check the manuals that came with the hardware involved.
- Novell online documentation. The Novell online documentation viewer allows you to read NetWare manuals from your Windows or OS/2 workstation.
All NetWare v3.12 manuals except the Quick Access Guide are available on the NetWare v3.12 CD-ROM.
- Novell Network Management System (NMS). This product helps you manage the cabling system, computers, software, and other components of the network. Contact your Novell Authorized Reseller for more information about using NMS on your network based system design, implementation, and management. Application Notes are a collection of technical articles published monthly.
Novell publishes Research Reports as the research becomes available.
You may purchase subscriptions and back issues of these publications from within the United States or Canada by calling the Novell Research Order Desk at (800) UPDATE1. From outside the United States or Canada, call (801) 861-5380.
- Third-party books and periodicals. A number of books on NetWare, including books published by Novell PressTM, are available at most bookstores. In addition, numerous networking periodicals give advice on configuring, managing, and troubleshooting your network.
- NetWire® on CompuServe. A fairly inexpensive way to get up-to-date advice and patches is through NetWire on the CompuServe bulletin board. To open a CompuServe account, call one of the following numbers:
- From within the United States or Canada, call (800) 524-3388.
- From within the United Kingdom, call 0800-289-378.
- From within Germany, call 0130-37-32.
- From the rest of Europe, call 44-272-255-111.
- From outside of the United States, Canada, and Europe, use the appropriate country code for the U.S. to call (614) 457-0802.
Ask for "Representative 200." This key phrase simply lets the membership representative know that you are a Novell customer.
- NetWare Support Encyclopedia. The NSE program gives customers access to regularly-updated information from Novell and other vendors on products and services. In addition, an NSE Professional Volume is available that provides customers with all of the information in the NSE, plus patches, fixes, and more.
- Troubleshooting hardware and software. Specialized hardware and software packages, such as Novell's LANalyzer, are available to help you isolate network problems.