When troubleshooting a NetStorage and Novell iFolder® issue, it is important to first determine if it is a NetStorage problem or an iFolder problem. It is easy to spend a great deal of time working the problem from the NetStorage end only to find that the user cannot access iFolder directly. A few simple tips can help speed the identification of the problem.
IMPORTANT:It is not currently possible to access iFolder 3.x by using NetStorage.
Take NetStorage out of the equation. Make sure the User can successfully log into iFolder with the iFolder client or applet. If login is unsuccessful, the problem is with iFolder and should be addressed there. If the user successfully logs in to iFolder, begin troubleshooting the NetStorage application.
Enable debugging for the iFolder Storage Provider. In iManager, click iFolder Storage Provider and change the Debug Level from 0 (default) to FFFFFFFF, then restart the server. Log in to NetStorage and attempt to access iFolder. The server logger screen now displays all warnings and errors related to the iFolder Provider.
Create a new user for testing. Some problems are user-specific and some problems affect all users. Creating a test user can help to determine this. When you create a test user for troubleshooting, login scripts and home directories are not needed.