6.2 Example 2: No Printer Output

Angela reports that she is printing to Printer2, but nothing is coming out of the printer.

  1. In Novell Remote Manager, open the NDPS Manager Health Monitor and locate Printer2 in the list.

    Printer Agent Summary

    Printer2 shows a printing error.

  2. Click the Printer Agent name.

    Job History for a Printer Agent

    Reviewing the Printer Agent Status Details, you determine that the Print Manager and the printer are not communicating.

  3. Obtain the IP address from the Module Autoload Command for the Gateway.

     IP address from the Module Autoload Command for the Gateway
  4. Ping the IP address.

    Ping Command Screen

    You discover that you cannot ping the IP address, so the printer must be disconnected from the network or turned off.

  5. Check for any messages from the administrator by clicking Message from Admin.

    Printer Agent Summary

    The Message from Admin shows that the printer has been disconnected from the network.

    Message from Admin Screen
  6. Have Angela install and print to a different printer.