The following resources are also available to help resolve an error:
Context-sensitive help. If you are using a NetWare menu utility or graphical utility, and you want more information about how to complete a task, press F1 for help.
If you are unsure about how to use a command line utility, type the utility name with the /? option at the command line. For example, to get help on the RIGHTS utility, type the following command:
RIGHTS /?
Novell Support Web site. You can access information regarding the support offered by Novell and additional support resources and information from Novell support Web site.
Many different support options are available at the Novell Support Web site. Two recommended sites are the Knowledgebase and the Forums. For additional information, click Service Requests > Frequently Asked Questions.
Customer service. You can contact a Novell Authorized Reseller representative for technical assistance.
Most Novell Authorized Resellers have Certified Novell Engineer representatives on staff to assist users with their networking problems.
Hardware documentation. Many network problems occur because of malfunctioning hardware.
If you can isolate a problem to a certain computer component or cable segment, check the manuals that came with the hardware involved.
Other Novell publications. The AppNotes™ publications cover technical aspects of NetWare-based system design, implementation, and management. AppNotes is a collection of technical articles published by Cool Solutions. These publications are available online.
In addition, numerous networking periodicals give advice on configuring, managing, and troubleshooting Novell networks.
Troubleshooting hardware and software. Specialized hardware and software packages, such as the NetWare LANalyzer Agent™ software or NetWare Management Agent™, are available to help you isolate network problems.