Source: GroupWise engine; file input/output.
Explanation: Drive or path not found.
Possible Cause: GroupWise cannot find the specified drive or path.
Action: Use Browse to find the correct path.
Possible Cause: The file you are trying to perform an action on does not exist.
Action: Enter a valid filename.
Possible Cause: If this error occurs shortly after starting the GroupWise client, the path to the archive directory might not be correct.
Action: In the GroupWise client, verify the path to the archive directory exists and that you have sufficient rights to create and modify files. Look up "archive, directory" in GroupWise client Help.
Action: If the path to the archive directory is valid and this is the first time the user has tried to archive items, make sure the ngwguard.dc file exists in the post office. If it is missing, the databases required for archiving cannot be created. To restore the ngwguard.dc file if it is missing, copy it from the po directory in the software distribution directory to the post office directory. For the locations of these files, see "Post Office Directory" and "Software Distribution Directory" in "Directory Structure Diagrams" in GroupWise 6.5 Troubleshooting 3: Message Flow and Directory Structure.
Possible Cause: If this error occurs from the POA, the POA might not have access to a required file.
Action: Start the POA including the /rights switch to determine the specific problem the POA is encountering. See "Using POA Startup Switches" in "Post Office Agent" in the GroupWise 6.5 Administration Guide.
Possible Cause: If this error occurs from the MTA, the MTA might not have access to one or more of the post offices in the domain.
Action: Verify the list of post offices belonging to the domain is correct. To view the list in ConsoleOne, browse to and right-click the Domain object, then click Properties. Click GroupWise > Post Offices. Check the properties of each Post office object to make sure that the post office directory for each post office exists. Make sure the post office path is correctly defined in the Post Office object. In ConsoleOne, right-click the Post Office object to display the post office Identification page. Also make sure the MTA has access to the post office.
Possible Cause: If this error occurs when importing a document into GroupWise, there might be a problem with the library.
Action: Check and, if necessary, fix the library. See "Maintaining Library Databases and Documents" in "Databases" in the GroupWise 6.5 Administration Guide. Then synchronize the library. See "Synchronizing Database Information" in "Databases" in the GroupWise 6.5 Administration Guide.
Action: If documents are being stored at the post office, make sure the docs subdirectory exists for the library.
Action: If documents are being stored in a remote document storage area, make sure that the POA can access the location of the document storage area. In ConsoleOne, browse to and right-click the Library object, then click Properties. Click GroupWise > Storage Areas. Select a storage area, then click Edit. Check the location to make sure the required library directory structure exists. The structure of a remote document storage area is the same as the GWDMS directory in the post office.
Possible Cause: If this error occurs when trying to access a document in a library, the BLOB file containing the document might no longer exist.
Action: You can determine what BLOB file the document was in from the GroupWise client. Right-click the document reference, then click Properties > Activity Log. If filenames are not currently displayed, right-click the menu bar, then click Filename to display the filename in the activity log. If the document is needed, you can restore the BLOB file from backup. See "Restoring Archived Documents" in "Libraries and Documents" in the GroupWise 6.5 Administration Guide.
If the document is not needed, you can delete it from the library to eliminate the error.
Action: Have the original sender of the message resend the attachment.
Possible Cause: Some applications, such as Corel WordPerfect* 7, MS Word 95, and Excel 95, need a blank file stored in the c:/windows/shellnew directory. For example, Corel WordPerfect 7 needs a file named wordpfct.wpd to exist in the shellnew directory in order to create a new file when called from GroupWise. If this error occurs when creating a new document in the GroupWise client, the blank template file for the application might be missing.
Action: Check the shellnew directory for the existence of a blank file for the application in use from GroupWise. If the blank file is missing, start the application independently, then save an empty file under the required name in the shellnew directory. You should then be able to create new documents using that application from GroupWise.
Possible Cause: A directory required for the normal flow of GroupWise messages could be missing.
Action: See "Message Transfer/Storage Directories" in "Directory Structure Diagrams" in GroupWise 6.5 Troubleshooting 3: Message Flow and Directory Structure. Verify the existence, ownership, and rights of the directories involved with message flow (domain, post office, and MTA local directory).
Possible Cause: A required file or subdirectory could be missing from the directory structure of the user's post office.
Action: See "Post Office Directory" in "Directory Structure Diagrams" in GroupWise 6.5 Troubleshooting 3: Message Flow and Directory Structure. Verify the existence, ownership, and rights of the files and subdirectories in the user's post office. See "GroupWise User Rights" in "Security" in the GroupWise 6.5 Administration Guide.
Possible Cause: If this error occurs when trying to add users to a post office or when trying to rebuild a user database, a required file might be missing from the post office directory.
Action: Make sure the ngwguard.dc file exists in the post office directory. If it does not, copy it from the po subdirectory of your software distribution directory. For the specific location of this file, see "Post Office Directory" and "Software Distribution Directory" in "Directory Structure Diagrams" in GroupWise 6.5 Troubleshooting 3: Message Flow and Directory Structure. New user databases (userxxx.db files) and message databases (msgnn.db files) cannot be created for new users if this file is missing.
Action: Record the conditions under which you encountered the error. For the latest error code solutions, search for TIDs about the error code in the Novell Support Knowledgebase .