Source: GroupWise engine.
Explanation: The GroupWise client cannot start because it cannot access the user's user database (userxxx.db).
Possible Cause: The user tried to access a mailbox that does not have a password using the wrong NetWare user ID, in a post office with security set to high.
Action: Set a password on the user's mailbox. See "Creating or Changing a Mailbox Password" in "Users" in the GroupWise 6.5 Administration Guide.
Possible Cause: The user's current login ID, either from NetWare, eDirectory, or Windows, does not match the network login ID stored in the GroupWise user database.
Action: Make sure the user is using the correct login ID.
Possible Cause: Password information in the user database might be damaged.
Action: Check and, if necessary, repair the database, including resetting user options to reset the password. See "Maintaining User/Resource and Message Databases" in "Databases" in the GroupWise 6.5 Administration Guide.
Action: Run GWCheck. See "Standalone Database Maintenance Programs" in "Databases" in the GroupWise 6.5 Administration Guide.
Possible Cause: The post office database (wphost.db) might be damaged.
Action: Rebuild the index of the post office database. See "Rebuilding Database Indexes" in "Databases" in the GroupWise 6.5 Administration Guide.
Action: If rebuilding the index is not sufficient to resolve the problem, validate the database, then take the appropriate actions to either recover or rebuild the database. See "Maintaining Domain and Post Office Databases" in "Databases" in the GroupWise 6.5 Administration Guide.
Possible Cause: The IP address of the POA has changed, but GroupWise client users are still trying to start the client using old /ipa and /ipp client startup switch settings.
Action: Update the information in users' /ipa and /ipp switch settings with the current IP address information.
Action: Remove the /ipa and /ipp switches and let the client and/or the POA resolve the address. See "Simplifying Client/Server Access with a GroupWise Name Server" in "Post Office Agent" in the GroupWise 6.5 Administration Guide.
Action: Record the conditions under which you encountered the error. For the latest error code solutions, search for TIDs about the error code in the Novell Support Knowledgebase .