A.8 Garbage Characters Printed When Printing from Gmail on Internet Explorer

If you are using Gmail on Internet Explorer and you try to print an email, you might see garbage characters in place of line breaks. This is caused by a character encoding issue.

To work around this issue, you must change the default text encoding to UTF-8 in your Gmail settings.

  1. Launch Internet Explorer, then go to www.gmail.com.

  2. Sign in to Gmail with your user name and password.

  3. Click the settings icon in the upper-right corner of the screen, then select Settings.

  4. Under General settings, in the Outgoing message encoding section, select Use Unicode (UTF-8) encoding for outgoing messages.

  5. Click Save Changes.