9.0 Messaging Systems Supported for Retain Archiving

Microsoft Exchange

  • Exchange Server 2019

  • Exchange Server 2016

  • Windows Authentication for EWS and Autodiscover must be enabled

  • Basic Authentication for EWS and Autodiscover must be enabled

Microsoft Office 365

  • Office 365 Enterprise E1, E3, or E5 plan

  • Office 365 Business, Business Premium plan

  • Microsoft 365 Business BasicMicrosoft 365 Business Standard

  • Microsoft 365 Business Premium

OpenText GroupWise

  • SOAP port must be enabled on all POAs to be scanned for messages.

  • SSL is supported, but significantly impacts performance.

  • GroupWise 24.4

  • GroupWise 24.3

  • GroupWise 24.2

  • GroupWise 23.4

  • GroupWise 18

Android (RetainService app)

  • Version 5.0 (Lollipop) and later

Blackberry

  • BES 10, 10.2, 12, 12.2

  • BBM Enterprise

Bloomberg

  • CCNS account

CellTrust

  • CellTrust SL2

  • CellTrust Gateway 4.2.0 or later

GroupWise Messenger

  • Retain Server URL

  • Retain Application Key and Secret

Ionlake MyRepChat

  • Retain Server URL

  • Retain Application Key and Secret

TeleMessage

  • Retain Server URL

  • Retain Application Key and Secret

UM Labs

  • Retain Server URL

  • Retain Application Key and Secret

Wireless Carrier AT&T

  • AT&T Message Archiving Service agreement

  • Retain Server URL

  • Retain Application Key and Secret

Google Applications

  • Google Workspace (Formerly G Suite)