Work Item Summary

The Work Item Summary lists the work items allocated to a user as an individual and as a member of a group; it can be referred as an incident workflow to-do list for a user who is a part of the Incident response process. In the Work Item Summary, you may access the work items and:

In the Work Item Summary, work items are grouped by current user and by other users with similar role. The following example is for a user who is a member of the Admin, Analyst, Jr Analyst and Admin Asst group.

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The following is an example of a user who is a member of the Analyst group who has a process assigned to his role (group).

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To access a Work Item:

  1. In the Work Item Summary, click on the yellow or green bar. A work item list for the group or the current user will appear.

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  1. Select work item and click View Details. Work Item Details window will display.

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  1. The Process Status tab in this window will display the Work flow. Click Process Details tab to view the process details.

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You can also add comment and attachments to the process. Attachments will appear in the Incidents tab.

The Description Tab displays the Step Description and Process Description you entered while creating workflow in iTRAC. For more information on iTRAC processes, refer to iTRAC Workflows in SCC User's Guide.

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