To create an Activity:
Click the iTRAC tab.
In the Navigator, click iTRAC Administration > Activity Manager or click the Add button in the Activity Pane.
Highlight an existing activity and click > Add button. Activity Wizard window will display.
Select an Activity type: Command, Internal, or Composite.
Enter a name and description for this activity. Click Next.
Configure the necessary settings for the type of activity you chose.
Incident Command Activity
In the Command Arguments Wizard, enter the Command.
Enter the Arguments for this command. You may select None, Incident Output (Values from the Drop-down list), or enter custom values.
Click Next.
You can configure an Incident Command Activity to email the output to a specific address and/or attach the output to the incident associated with the workflow process in this window.
Select Mail and enter the To and From email address and Subject.
Select Attach to Incident, if required.
Click Next.
View and confirm the details you chose in the Summary page and click Finish.
Incident Internal Activity
In the Command Arguments Wizard, enter the Command.
Enter the Arguments for this command. You may select None, Incident Output (Values from the Drop-down list), or enter custom values.
Click Next.
Select your options (Mail and attach).
If you select Mail, you will be prompted to enter To, From email address and Subject. Enter this information and click Next.
View and confirm the details you chose in the Summary page and click Finish.
Incident Composite Activity
Select the activities from the list of available activities and click Next.
View and confirm the details you chose in the Summary page and click Finish.