10.1 Quarantine Management System

The Micro Focus Secure Messaging Gateway is a gatekeeper that stands between the Internet and your company's email system. It filters out emails that have viruses in them or are spam. Most of the time it takes care of them silently but occasionally there will emails that it is not sure about and your system administrator has configured Secure Messaging Gateway to stop the delivery of the suspicious mail but let you know that it is waiting outside by sending you an email. The suspicious email is held in the Quarantine.

10.1.1 Quarantine Email

You may receive a message from Secure Messaging Gateway to let you know that a message is being held in the quarantine.

It will look something like this.

If you believe the message was quarantined in error, you can allow delivery to becompleted by selecting the Release action under the Action column.

If this is from a legitimate sender and you want the sender to always be allowedthrough, you can allow delivery for this and all other messages by selecting theWhitelist action under the Action column.

If this is from a sender that you never want to see again, you can block all messagesby selecting the Blacklist action under the Action column.

You can also manage your quarantine by clicking on the "Manage my Quarantine" button, which will open your browser to the Secure Messaging Gateway server.

10.1.2 Quarantine Management System

You can manage your quarantine by logging into the Quarantine Management System (QMS) using your email credentials.

This brings you to the main quarantine screen in the QMS.

Quarantine Actions

From here you may take action on one or more of the quarantined emails. Select one or more messages using the checkbox on the right.

  • Release: Releases the select message from the quarantine to be delivered to your mailbox.

  • Forward: Allows you to forward the message to an email address other than your own.

  • White List: Adds the sender's email address to your white list so they will not be quarantined. This can be managed under the Options tab.

  • Delete: Immediately deletes the message from quarantine and does not deliver it.

  • Date Range: Clicking on the date range specifies the time frame to be displayed.

  • Search: Allows you to search the entire message in the quarantine for the keyword(s).

The Subject, From and Filter(s) search fields will only search those specific fields.

Clicking on the Recycle button will clear the search field.

You can sort by the Date, Subject, From or Filter(s) column by clicking on the arrows

Options

The Options tab provides access to settings information. You may use this to customize your quarantine.

Core Settings

Core Setting are the available user definable options.

The primary address is the address you use to log into the system.

Maximum number of messages returned from a search. Default, All.

Number of messages per page. Default, 20.

Number of days to search. Default, Last 3 days.

Inactivity Timeout. Default, 10 minutes.

White List

Items added to the white list from the Quarantine page are listed here.

Items may be removed from the white list by selecting and pressing the Delete button.

A sender may be added by pressing the Add button.

Rights

The Rights tab shows the rights granted to the currently logged in user.

An Administrator user can change the rights granted in the System Administration | Organization / Policy Management | Manage Users page.

Owned Addresses

A user can view the quarantines of the listed mailboxes. These are considered part of the identity of the logged in user.

Add an owned address by clicking Add and providing a valid address and password.

Remove an owned address by selecting one or more addresses and clicking on Delete.

Delegated Access

A user can grant another user the rights to access and manage their quarantine.

Add a delegate user by clicking Add and providing the email address. This grants the right to view the quarantine.

Remove a delegate by selecting one or more names and clicking on Delete.

Grant/revoke additional rights to the delegate user:

Delete: Allows/denies delegate to delete messages from quarantine.

Release: Allows/denies delegate to release messages from quarantine.

Forward: Allows/denies delegate to forward message from quarantine.

Blacklist: Allows/denies delegate to add addresses to the blacklist.

Whitelist: Allows/denies delegate to add addresses to the whilelist.