The information in this Readme pertains to the Micro Focus Service Desk 7.3.
Micro Focus Service Desk 7.3 release comes with a new Service Desk Store. It is a self-service portal that enables users to submit their service requests. For customers the Store feature is a one stop shop experience that enables them to request services related to their work and for administrators it is a one stop experience that enables them to manage and track the organization’s assets. Work flows and Service Level Agreements (SLAs) are enhanced for service requests that require approval from the ‘store manager’.
For more information, see What’s New in 7.3.
Support for GroupWise 2014 Email client
When you enable the application exception error is displayed.option ( > > > > > and select ), the
When you try to download an attachment of more than 100 MB in size, then an out of memory error might be displayed.
During installation or upgrade, if you save the database or license configuration, in the login page, a java.lang.reflect.InvocationException or java.lang.NullpointerException might be displayed.
Workaround: Restart the Service Desk application.
Ensure that the database is up and running and that there are no connection issues between database and Service Desk.
If the default store item is edited, then the “enable queue” error message is displayed.
Workaround: In thetab ( > > > > ), swap the store user with a different username.
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