This Micro Focus Service Desk provides information about What’s New in the Micro Focus Service Desk 7.3 release. The guide includes the following sections:
This guide is intended for Micro Focus Service Desk users.
We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use thefeature at the bottom of each page of the online documentation.
ZENworks is supported by other documentation (in both PDF and HTML formats) that you can use to learn about and implement the product. For additional documentation, see the Micro Focus Service Desk documentation website.
Micro Focus Service Desk Store is a self-service portal that enables users to submit their service requests. For customers the Store feature is a one stop shop experience that enables them to request services related to their work and for administrators it is a one stop experience that enables them to manage and track the organization’s assets. Work flows and Service Level Agreements (SLAs) are enhanced for service requests that require approval from the ‘store manager’.
For more information, see the Store Guide.
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