3.6 Removing a Bundle Assignment from a Customer

You can use the Micro Focus Service Desk user interface to assign bundles to customers. The assignment changes are reflected in the ZENworks Control Center of the ZENworks Primary Server that is configured with Micro Focus Service Desk. For more information on assigning a bundle to a device, see Section 3.4, Assigning a Bundle to a Customer.

To remove the bundle assignment from a Customer:

  1. Log in to the Micro Focus Service Desk user interface through ZENworks.

    For more information, see Logging in to the Micro Focus Service Desk User Interface through ZENworks.

  2. In the Tasks panel, click the service request you want to resolve.

  3. In the ZENworks Tools panel, click Bundles.

  4. In the Filter option of the Bundles panel, select Customer Bundles.

  5. In the Bundles panel, click the name of the bundle that has been assigned to a customer.

  6. Click the Customer tab.

  7. Select the assignments that you want to remove and click Remove.