Micro Focus Service Desk is a complete service management solution that allows you to easily monitor and solve service issues so that there is minimal disruption to your organization. Micro Focus Service Desk provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians.
The key capabilities include:
User-friendly interface that offers an easy-to-use Knowledge Base and Request tracking system for your customers.
Easy-to-use tools that enable technicians to offer the most effective and efficient support service.
Comprehensive management and reporting for the service desk, its technicians, and all support issues.
Ability to use Micro Focus ZENworks Configuration Management bundle management features from the Micro Focus Service Desk user interface.
The Micro Focus Service Desk software solution is completely Web-based and is highly scalable. The application can be deployed on Windows or Linux and supports a variety of RDBMS.
Micro Focus Service Desk has the following editions available:
Micro Focus Service Desk for Incident Management: Includes Incident, Configuration, and Service Level Management (Basic) functionality with an emphasis on internal or external customer support.
Micro Focus Service Desk for ITIL Management: A comprehensive service management solution that is fully compliant with Information Technology Infrastructure Library (ITIL) standards. Micro Focus Service Desk for ITIL Management supports eleven core ITIL processes including Request, Incident, Problem, Change, Configuration, and Service Level Management. This enterprise-wide solution delivers complete customer service and support for any size of organization.