Micro Focus Service Desk 7.4 Platform Support Matrix

May 2017

The following sections provide the Micro Focus Service Desk 7.4 system requirements:

1.0 Server Support

Ensure that the servers where you install Service Desk meet the following requirements:

1.1 Windows Servers

  • Windows Server 2008 SP1 64-bit (Enterprise and Standard editions)

  • Windows Server 2008 SP2 64-bit (Enterprise and Standard editions)

  • Windows Server 2008 R2 64-bit (Enterprise and Standard editions)

  • Windows Server 2008 R2 SP1 64-bit (Enterprise and Standard editions)

  • Windows Server 2012 64-bit (Enterprise and Standard editions)

  • Windows Server 2012 R2 64-bit (Enterprise and Standard editions)

1.2 Linux Servers

  • RHEL 6.x (64-bit)

  • SUSE Linux Enterprise Server 12 (SLES 12) 64-bit

  • SUSE Linux Enterprise Server 12 SP1 (SLES 12 SP1) 64-bit

2.0 Database Support

  • Microsoft SQL Server 2008 SP1, SP2 and SP3

  • Microsoft SQL Server 2008 R2 SP1

  • Microsoft SQL Server 2012

  • Microsoft SQL Server 2012 R2

  • Microsoft SQL Server 2014

  • MySQL v5.0 to v5.7

  • Oracle Database 12c

  • PostgreSQL v8.3 to v9.7

IMPORTANT:The Sybase Anywhere database is not supported as an external database for ZENworks Service Desk. However, Asset Management Import Export (AMIE) from the ZENworks Sybase Anywhere database is supported.

3.0 Email Server Support

  • GroupWise 2014

  • Microsoft Outlook 2010

4.0 Mobile Support

  • Android: Android 8.0 and earlier versions

  • iOS: iOS 8.x and later versions.