After importing the Novell Service Desk Appliance image to your virtual machine, perform the following steps to configure Novell Service Desk Appliance:
On the License Agreement page, accept the, then click .
On the Keyboard Configuration page, configure the keyboard layout, then click.
On the Clock and Timezone page, configure the time zone and clock settings to be used in your system, then click. The configuration might take some time and the Appliance Main Menu screen is displayed.