1.0 Overview

Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issues so that there is minimal disruption to your organization, which allows users to focus on the core business. Novell Service Desk provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians.

Novell Service Desk gives you the ability to reduce your mean time to repair (MTTR) and continually improve your service management environment by streamlining and automating your service desk function. By applying industry-acknowledged best practices, Novell Service Desk’s fully integrated service management tool allows you to solve, submit, track and manage requests through e-mail, PDA or a convenient customer portal.

The key capabilities include:

The Novell Service Desk software solution is completely Web-based and is highly scalable. The application can be deployed on Windows or Linux and supports a variety of RDBMS.

Novell Service Desk has the following editions available: