1.0 Overview

Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issues so that there is minimal disruption to your organization. Novell Service Desk provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians.

The key capabilities include:

The Novell Service Desk software solution is completely Web-based and is highly scalable. The application can be deployed on Windows or Linux and supports a variety of RDBMS.

Novell Service Desk has the following editions available: