After you have imported the ZENworks users to Novell Service Desk, you must assign the appropriate user processes to the users:
Log in to the Novell Service Desk user interface.
For more information on logging in to Novell Service Desk, see Section 2.1, Logging in to the Novell Service Desk User Interface.
In the Customers page, click the name of the customer for whom you want to assign the processes.
On the Customer Information page, click.
Select the processes you want to assign to the customer and then click.