Using ZENworks with Novell Service Desk 6.5

  Using ZENworks with Novell Service Desk 6.5
    Overview
    Configuring ZENworks with Novell Service Desk
      Logging in to the Novell Service Desk User Interface
      Integrating ZENworks with Novell Service Desk
      Importing the ZENworks User Source to Novell Service Desk
      Assigning Processes to Users Imported to Novell Service Desk
      Adding the Users to a Team
      Importing the ZENworks Device Details to Novell Service Desk
      Configuring Novell Service Desk By Using ZENworks Control Center
      Configuring the ZENworks Primary Server Details
      Logging in to the Novell Service Desk User Interface through ZENworks
    Managing ZENworks Bundles
      Listing the Bundles For a Service Request
      Viewing Bundle Information
      Assigning a Bundle to a Device
      Assigning a Bundle to a Customer
      Removing a Bundle Assignment from a Device
      Removing a Bundle Assignment from a Customer
      Searching For Bundles
      Blocking the Bundles
      Unblocking Bundles
      Bundle Quick Tasks
    Using ZENworks Remote Management with Novell Service Desk
    Legal Notices