1.60 List View Options: Users Tab
The List View options are derived from the database fields and can be customized by selecting 
within the Customers, Organizational Units, Partner Organizations and Users tab.
The options within the Users Tab are outlined in the following tables:
1.60.1 Customers List View options:
|
Customers |
Description |
|---|---|
|
Contract # |
Displays the Contract Number associated with the Customer. |
|
Country |
Shows the Country assigned to the Customer's account. |
|
Custom 1 to 5 |
Shows the Custom Fields that have been configured in the Admin>Setup>Custom Fields tab for Customer Information. |
|
Customer Name |
Displays the Customer's name. |
|
Date Added |
Displays the date the Customer account was first created. |
|
Email Address |
Shows the Customer's email address as a link that can be clicked to open a New Message email window. |
|
Email Locale |
Displays the language file associated with the Customer for automated system correspondence. |
|
FAX |
Includes the Customer's facsimile number. |
|
Last Login |
States the time and date when the Customer last logged into the system. |
|
Last Logout |
States the time and date when the Customer last logged out of the system. |
|
Ldap Source |
When multiple LDAP servers are synchronized with the system, this will display the LDAP details from where the Customer information is sourced. |
|
Line Manager |
Shows the name of Manager User associated with the Customer, which maybe relevant when seeking approvals for Service or Change Requests. |
|
Local Time |
Displays the local time for the Customer. |
|
Mobile |
Includes the Customer's mobile number. |
|
Notes |
Displays information recorded in the Notes field of the Customer Information screen. |
|
Open Requests |
Shows the number of requests assigned an Active Status, logged by the Customer. |
|
Org. Unit |
Displays the Organizational Unit assigned to the Customer. |
|
Owned Items |
Lists the Item's assigned to the Customer by showing the Item Numbers. |
|
Pager |
Includes the Customer's pager details. |
|
Phone |
Includes the Customer's telephone number. |
|
Roles |
Lists the Roles the Customer has been assigned within the system |
|
Room |
Displays the Room assigned to the Customer. |
|
User Name |
Displays the User Name access credentials for the Customer's account. |
|
Web Access |
Shows the Customer setting for the Web Access option. |
1.60.2 Organizational Units and Partner Organizations List View options:
|
Org. Units |
Description |
|---|---|
|
# Customers |
Shows the number of Customers associated with the Org. Unit. |
|
City |
Shows the City details for the Org. Unit. |
|
Contract # |
Displays the Contract Number associated with the Org. Unit. |
|
Country |
Shows the contact telephone number for the Org. Unit. |
|
Custom 1 to 5 |
Shows the Custom Fields that have been configured in the Admin>Setup>Custom Fields tab for Org. Unit Information. |
|
Name |
Details the Organizational Unit's name. |
|
Org Unit Email |
Shows the Org Unit's email address as a link that can be clicked to open a New Message email window. |
|
Phone |
Shows the contact telephone number for the Org. Unit. |
|
Primary Contact |
Shows the name of the Customer who has been assigned as the point of contact for the Organizational Unit. |
|
Primary Contact Email |
Shows the Primary Contact's email address as a link that can be clicked to open a New Message email window. |
|
Service Level |
Displays the Service Level Agreement assigned to the Org. Unit. |
|
State |
Displays the State information for the Org. Unit. |
|
Website |
Displays the Org. Unit's Website details. |
|
Zip |
Shows the contact telephone number for the Org. Unit. |
1.60.3 Users List View options:
|
Users |
Description |
|---|---|
|
Active Requests |
Shows the number of requests assigned an Active Status, allocated to the User. |
|
Available |
Includes a visual icon to easily identify if the User is available within the system for request allocation:
|
|
Classifications |
Lists any Item Classifications that have been assigned to the User within the Skills tab. |
|
Custom 1 to 5 |
Shows the Custom Fields that have been configured in the Admin>Setup>Custom Fields tab for User Information. |
|
Date Added |
Displays the date the Customer account was first created. |
|
Default Items |
Lists any Items that have been assigned to the User within the Skills tab. |
|
Default Portal |
For Users assigned multiple Roles within the system, this field will display which Portal the User accesses by default when they log into the system. |
|
Email Address |
Shows the User's email address as a link that can be clicked to open a New Message email window. |
|
FAX |
Includes the User's facsimile number. |
|
Last Login |
States the time and date when the User last logged into the system. |
|
Last Logout |
States the time and date when the User last logged out of the system. |
|
Ldap Source |
When multiple LDAP servers are synchronized with the system, this will display the LDAP details from where the User information is sourced. |
|
Line Manager |
Shows the name of Manager User associated with the User, which maybe relevant when seeking approvals for Service or Change Requests. |
|
Mobile |
Includes the User's mobile number. |
|
Name |
Shows the User's name. |
|
Pager |
Includes the User's pager details. |
|
Phone |
Shows the contact telephone number for the User. |
|
Processes |
Lists the ITIL Processes the User has access to within the system. |
|
Roles |
List the Roles the User has been assigned within the system. |
|
Supervisor |
Shows the assigned Supervisor for Users assigned a Technician or Partner Role. |
|
Teams |
Lists the service Teams the User has been assigned to. |
|
Username |
Displays the User Name access credentials for the User's account. |
: The User is not on leave and is available for request assignment based on their assigned work hours.
: The User is not on leave but is not available for request assignment based on their assigned work hours.
: The User has the On Vacation option enabled.