1.61 List View Options: Knowledge Tab
The List View options are derived from the database fields and can be customized by selecting 
within the Knowledge Tab.
The options within the Knowledge Tab are outlined in the following table:
|
Description |
|
|---|---|
|
Age |
Based on when the content was created, shows the age of the Article or FAQ. |
|
Article No. |
The identifying number for the Article or FAQ. |
|
Classification |
Shows the Item Classification assigned to the Article or FAQ. |
|
Created |
Displays the date when the Article or FAQ was created. |
|
Custom 1 to 5 |
Shows the Custom Fields that have been configured in the Admin>Setup>Custom Fields tab for Customer Information. |
|
Item Type |
Shows the Item Type assigned to the Article or FAQ. |
|
Last Updated |
Displays when the Article or FAQ was last updated. |
|
Mean Rating |
Displays the mean score rating for helpfulness of the Article or FAQ. |
|
Owner |
The User who created the Article or FAQ. |
|
Status |
Details the stage of publication the Article or FAQ is assigned (i.e., In Development, Pending Publication, Published or Archived.) |
|
Summary |
Shows the information recorded in the Summary field of the Article, or the Question field of an FAQ. |
|
Title |
Displays the Article Title. |
|
Type |
Shows the Item Type assigned to the Article or FAQ. |
|
View Date |
Displays when the Article or FAQ was last viewed. |
|
Views |
Details the number of times the Article or FAQ has been viewed by a Customer. |
|
Visibility |
Shows who can access the Article or FAQ in the Knowledge Base. |
|
Votes |
Shows the total number of votes recorded against an Article or FAQ. |
If Custom Fields have been enabled for a Articles in Admin>Setup>Custom Fields, they will also be available in the Views Editor drop-down list options.