Relationships can be defined between Configuration Items of the CMDB to create a Service Catalog. The Catalog allows Users to assess the impact of a request on the organization. To build a Catalog, the Relationships are defined within the properties of a Configuration Item within Configuration Management.
To assist with the building of a CMDB, the Administrator refines the list of Relationship Types available for the Supervisor.
To edit or create a Relationship Type:
Select CMS>Relationships
The Relationship Types screen appears.
To edit, click on the Relationship, or, to create a Relationship click New
Select the Relationship Class
Enter a Name for the relationship
Define the Service Oriented and Component Oriented labels
Relationship Types |
|
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Relationship |
|
Class |
Select either a Hierarchical or Connection Class. Hierarchical describes ownership, such as a Parent/Child relationship, for example, an operating system hosting an application. Connection defines a connection association. For example, an application accessing a database. |
Name |
Enter a Name that reflects the nature of the relationship for both Component or Service views. For example, component view Name = Deployed in/Host of. |
Labels |
Each Relationship between Items can be described from a Service Oriented or Component Oriented view. |
Service Oriented (Parent-Child) |
A Service Oriented view describes relationships top-down with the Service at the top. For example, the Service Email Provision, would be at the top level with relationships between Configuration Items described, ending at an individual User. |
Component Oriented (Child-Parent) |
A Component Oriented view starts from the bottom up, with the Service being the top layer. |
Inherit Parent Ownership |
When this option is enabled, Child Items that use this Relationship Type will inherit the Parent Item's owners. |
Inherit Cost |
When this option is enabled, Child Items that use this Relationship Type will inherit the costs associated with Parent Item. |
Click Save. Sample Relationship Labels
Relationship Class |
Relationship Name |
Current Item |
Relationship Label |
Related Item |
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Service |
Host of/Installed on |
Application |
is host of |
Server |
Component |
Host of/Installed on |
Application |
is installed on |
Server |
To remove an entry on the Relationship Type list:
Select CMS>Relationships
The Relationship Types screen appears.
Click on the Relationship link that is to be deleted
Select the Delete button
A warning message is displayed.
Click OK in the warning message.