Home > Audit Tab - Incident
The Audit Trail tab lists all activities that occur within the lifecycle of an Incident, the resources used and the history of the Incident's Item.
The Audit Trail option records all changes made to an Incident. The logged changes, which can be exported via PDF include:
Date and time the Incident was assigned and/or reassigned to Technicians
When the Incident was escalated to a new layer of support, or had its priority or due date changed
Details of Notes added
Attachments activity
Status change
Classification change
Logged time.
The Resource Utilization option displays a breakdown of the time an Incident was worked on at each level of support. It details the User's name, the escalation layer they belong to and the amount of time they have spent on the Incident.
The history of the Item associated with the Incident is detailed within Item Audit Trail. To access more information regarding an Item Audit Trail entry, select the ID number hyperlink.