Home

The Home Page provides Customers with multiple options that are available within the Customer Portal. These are accessible by selecting links within the Menu list and include:

• Creating a new request

• Subscribing to RSS Feeds for updated request and outage information

• Accessing the list of Services offered by the Service Desk

• Accessing Surveys

• Initiating chats with support Technicians.
  
  

Other information displayed on the Home Page includes:

• Alerts published by the Support Team

• Open and Pending requests.

Alerts

When an Alert is published to the Customer Portal, it is displayed on the Home Page. If more than one Alert is received within the Customer Portal, the Customer can use to scroll through the Alerts. Alerts will no longer be visible when the Alert expiration date is reached.

Statistics

The Home page includes statistics that indicate the following:

• Number of open/active requests

• The average time taken to resolve an issue
  (Average Fix is only displayed if the Show Service Targets option is enabled in Admin>Setup>Privileges>Customer.)

• The age of open requests, grouped by intervals in days.