The purpose of this System Planning, Deployment, and Best Practices Guide is to describe the items that need to be considered when designing a Novell Service Desk 7.0.2 solution and deploying it across small and large scale enterprises.
The information in this guide is organized as follows:
This guide is intended for administrators.
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Novell Service Desk is supported by other documentation that you can use to learn about and implement the product. For additional documentation, see Novell Service Desk documentation Web site