Novell Service Desk System Planning, Deployment, and Best Practices Guide

The purpose of this System Planning, Deployment, and Best Practices Guide is to describe the items that need to be considered when designing a Novell Service Desk solution and deploying it across small and large scale enterprises.

The information in this guide is organized as follows:

Audience

This guide is intended for administrators.

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Additional Documentation

Novell Service Desk is supported by other documentation that you can use to learn about and implement the product. For additional documentation, see Novell Service Desk documentation Web site