18.3 Submitting Configuration Files to Micro Focus Support

Sometimes Micro Focus Support needs to review your appliance’s system configuration when processing a service request. This dialog facilitates the process and saves you time.

Path: Port 9443 Appliance Console > Support icon

Table 18-3 Using the Support dialog

Field, Option, or Button

Information and/or Action



Automatically send the configuration to Micro Focus using FTP.

  • With this option selected, you can FTP your configuration to Micro Focus Support and include the Service Request Number if desired.

  • The configuration is sent when you click OK and confirm your selection.

Download and save the configuration file locally, then sent it to Micro Focus manually.

  • With this option selected, the configuration is downloaded when you click OK and confirm your selection.

  • You must then send the file to Micro Focus through email or some other arrangement.

OK or Cancel

  • Click OK to send or download the file, or click Cancel to exit.