Novell Technical Service offers three different service level agreements for customers running on YES certified system configurations, certified by the VM Server layer and the VM layer. Certified computer hardware and solution stacks are listed in YES Ceritification Bulletins available at Novell YES CERTIFIED Program page.
For the fastest response, customers with support agreements should use telephone support. You can view your product and contract agreements at the Novell Customer Care Center site.
In addition to professional technical support, you also have access to the following community and self-help resources and technical information:
Novell technology information
Novell product documentation
Novell discussion forums
User groups
Education classes can also be an effective way to quickly learn how to get the most out of this technology.