2.6 Installing the Remote Management Viewer

The Remote Management Viewer is a management console application that enables a remote operator to perform remote operations on the managed device. It allows the remote operator to view the managed device desktop, transfer files, and execute applications on the managed device.

To install the Remote Management Viewer, click the Install Remote Management Viewer link that is displayed in ZENworks Control Center when you are performing a remote management operation on the managed device. This link is displayed only if you are performing a remote management operation on the device for the first time and if the viewer is not already installed on the device.

If an earlier version of the Remote Management Viewer is already installed on the device, then the Upgrade Remote Management Viewer link is displayed. Click this link to upgrade the version of the viewer installed on the device.

Installing Remote Management Viewer on a SUSE Linux Enterprise Server 11 (SLES 11) or SUSE Linux Enterprise Desktop 11 (SLED 11) requires dependent glitz package. You must install the appropriate glitz package from the openSUSE Web site.

On Windows:

  1. In ZENworks Control Center, click Configuration.

  2. In the left navigation pane, click Download ZENworks Tools.

  3. In the left navigation pane of the ZENworks Download page, click Administrative Tools.

  4. Click novell-zenworks-rm-viewer-<version>.msi.

  5. (Conditional) If you have launched ZENworks Control Center by using Internet Explorer, do one of the following:

    • Click Run to install the viewer.

    • Click Save to save the file to a temporary location. Double-click the file to install the viewer.

  6. (Conditional) If you have launched ZENworks Control Center by using Firefox, click Save File to save the file to a temporary location, then double-click the file to install the viewer

On Linux:

  1. In ZENworks Control Center, click Configuration.

  2. In the left navigation pane, click Download ZENworks Tools.

  3. In the left navigation pane of the ZENworks Download page, click Administrative Tools.

  4. Click novell-zenworks-rm-viewer-<version>.noarch.rpm.

  5. Decide whether to immediately install the viewer or save the viewer RPM file to install it later.

    • To immediately install the viewer, click Open With to open the Remote Management Viewer with zen-installer, specify the root password, then click OK.

    • To save the viewer RPM file to the default download directory so that you can install it later, click Save to Disk. To install the RPM, do one of the following:

      • Click the viewer RPM file, specify the root password, then click OK.

      • Run the following command as a super user or root user:

        rpm -ivh novell-zenworks-rm-viewer-<version>.noarch.rpm