Novell Doc: ZENworks 10 Configuration Management Remote Management Reference - Performing a Remote Control Session on a Device That Is Already Connected through a Remote Desktop Connection

B.4 Performing a Remote Control Session on a Device That Is Already Connected through a Remote Desktop Connection

To remotely control a device that is already connected using Remote Desktop Connection (RDP), ensure one of the following:

The RDP session is in progress on the managed device
The managed device was manually unlocked after the termination of the RDP session on the device.