ZENworks for Desktops 3.2 Support Pack 2 Known Issues June 26, 2003 Overview The information in this Readme file pertains to Novell ZENworks for Desktops (ZfD) 3.2 Support Pack (SP) 2. This Support Pack contains updates for all components contained in the ZENworks for Desktops product only. If the Support Pack file was downloaded, it must be extracted at the root of the drive because it contains directory paths that could exceed the DOS limits. The purpose of this Support Pack is to provide a bundle of fixes that have all been tested together. These files have undergone component testing, core OS testing, and integration testing with other Novell products. This Support Pack includes all fixes from the previous ZfD 3.2 Support Packs; therefore, you do not need to install ZfD 3.2 SP1 before installing this Support Pack. Do not install individual files from the Support Pack. Install the NetWare Support Pack before installing other Novell product support packs like GroupWise and ZENworks for Servers. These Support Packs are included with the Consolidated Support Pack, or they can be downloaded individually from http://support.novell.com/tools/csp. For information on the latest Support Pack issues, see TID 10077724 at the Support Connection Web site (http://support.novell.com/search/kb_index.htm). To order the Support Pack CD, go to http://support.novell.com/tools/csp/orderinfo.htm. Table of Contents 1.0 Readme Updates 1.1 June 26, 2003 2.0 ZfD Does Not Support Workstations with Multiple Network Interface Cards 3.0 Installation Issues 3.1 Installing ZfD 3.2 SP2 from a Windows 2000 Server with eDirectory 8.7 3.2 Installing ZfD 3.2 SP2 from a Windows Workstation or Server Where ConsoleOne 1.3.4 Is Installed 3.3 Installing ZfD 3.2 SP2 on a Server Where ZfD 3.2 Was Previously Installed 3.4 Installing ZfD 3.2 SP2 to Both Windows and NetWare Servers Might Result in Uncopied Files 3.5 Zenver.exe Does Not Check ZfD File Versions in All Directories 3.6 Installing Workstation Inventory to NetWare Servers While the Inventory Scanner is Running 3.7 Installing Workstation Inventory to Windows NT/2000 Servers While the Inventory Scanner is Running 4.0 Workstation Import Issues 5.0 Application Management Issues 6.0 Remote Management Issues 6.1 Launching DeFrame from Win98 Causes an Error 6.2 ATI Display Adapters Do Not Support the Screen Blanking Feature 7.0 Workstation Inventory Issues 7.1 JVM Upgrades Are Not Compatible with ZfD 3.2 or ZfD 3.2 SP2 7.2 ZfD 3.2 SP2 Will Not Overwrite a Modified ZfD 3.2 File 7.3 Unable to Copy Some Files During Installation of Inventory 7.4 DBExport Fails to Run in an Isolated Mode on Windows NT/2000 Servers 8.0 Upgrade Issues 8.1 ZfD 4 Upgrade Does Not Overwrite ZfD 3.2 SP2 Files 9.0 Changes Since the Last Support Pack 10.0 Documentation 10.1 Documentation Sources for the Support Pack 10.2 Reading Online Help for ZfD Desktop Applications Requires Internet Explorer 11.0 Documentation Conventions 12.0 Legal Notices 1.0 Readme Updates This document was updated in the following sections on the dates indicated. 1.1 June 26, 2003 This new section, 1.0 Readme Updates, was added. This addition increments all existing sections by one. The section entitled 7.4 DBExport Fails to Run in an Isolated Mode on Windows NT/2000 Servers was modified in the Workstation Inventory issues. 2.0 ZfD Does Not Support Workstations with Multiple Network Interface Cards ZENworks for Desktops does not support workstations that have more than one network interface card. This hardware configuration may also be called "multi-homed" workstations or "dual NIC" workstations. The ZfD Remote Management component does not work properly when imported workstations have more than one network interface card. 3.0 Installation Issues 3.1 Installing ZfD 3.2 SP2 from a Windows 2000 Server with eDirectory 8.7 If you want to install ZfD 3.2 SP2 into a Novell eDirectory 8.7 tree from a Windows 2000 server that is also running eDirectory 8.7, you first need to delete the c:\program files\common files\novell\jre directory on the Windows 2000 server. If you do not delete this directory, the installation will freeze and the following message will be displayed: Checking for previous installations of ZENworks for Desktops 3.2 Installing ZfD 3.2 SP2 from a Windows Workstation or Server Where ConsoleOne 1.3.4 Is Installed If you want to install ZfD 3.2 SP2 from a Windows workstation or server where ConsoleOne 1.3.4 is installed, you first need to delete the \program files\common files\novell\jre directory on the Windows server or workstation. If you do not delete this directory, the installation will not proceed after the Novell eDirectory tree selection page of the installation is displayed. 3.3 Installing ZfD 3.2 SP2 on a Server Where ZfD 3.2 Was Previously Installed If you want to install ZfD 3.2 SP2 over a previous version of ZfD 3.2 or ZfD 3.2 SP1 (both installed with the Novell Installation Service---NIS), you first need to delete the \program files\common files\novell directory on the Windows server or workstation. If you do not delete this directory, the following error will be displayed: ZENworks for Desktops 3.2 (ZfD 3.2) has not been installed on the selected tree. This support Pack must be installed on a tree that has ZfD 3.2 installed. Please choose a tree that has ZfD 3.2 installed. You could also see other problems in the installation, such as failure to run or other error messages being displayed. 3.4 Installing ZfD 3.2 SP2 to Both Windows and NetWare Servers Might Result in Uncopied Files If you choose to install ZfD 3.2 SP2 to a Windows server and a NetWare server belonging to the same eDirectory tree, and if you selected the Windows server first, the dupremove.ncf and enumsmodifier.ncf files will not be copied to the system directory on the NetWare server. A similar situation will exist if you select the NetWare server first: the dupremove.bat and enumsmodifier.bat files will not be copied to the Windows server. If you want to install ZfD 32 SP2 to both NetWare and Windows servers, we recommend that you do so in separate installation sessions. 3.5 Zenver.exe Does Not Check ZfD File Versions in All Directories When run in verbose mode (/v), zenver.exe, the file version checking utility that ships with ZfD, reports the versions of the ZfD files only under the public directory and below. If you have installed some ZfD files (for example, ConsoleOne files) in locations other than under the public directory, you can work around the version reporting problem by manually editing zenver.txt (located in the public directory). Search and replace the path to the files you want to check with a path that includes public. 3.6 Installing Workstation Inventory to NetWare Servers While the Inventory Scanner is Running If the scanner is running on the workstations, the ZfD 3.2 SP2 installation will not overwrite the files. To work around this situation, follow these steps on the servers where inventory is installed: 1. In Windows Explorer, right-click the Scanner file, ntscan32.exe, in the public\zenworks directory > click Properties > NetWare Rights. 2. Double-click [Root]. In the Trustees option, uncheck the Read [R] and the FileScan [F] rights > click Apply > Close. 3. In Windows Explorer, right-click the Scanner file, winscan.exe, in the public\zenworks directory > click Properties > click NetWare Rights. Follow Step 2. Wait for some time before proceeding with the installation. This is required if the scanning is still in progress. If the scanner does not complete the scanning process or if the Scanner crashes, see the Workstation Inventory Troubleshooting documentation (http://www.novell.com/documentation/lg/zdfs/zdfsts/data/ab4rkkv.html) at the ZfD 3.2 documentation Web site. 4. Complete the ZfD 3.2 SP2 installation. 5. In Windows Explorer, right-click the public\zenworks\ntscan32.exe file > click Properties > click NetWare Rights. 6. Double-click [Root]. In the Trustees option, check the Read [R] and FileScan [F] rights > click Apply > Close. 7. In Windows Explorer, right-click the public\zenworks\winscan.exe file > click Properties > NetWare Rights. 8. Double-click [Root]. In the Trustees option, check the Read [R] and FileScan [F] rights > click Apply > Close. 3.7 Installing Workstation Inventory to Windows NT/2000 Servers While the Inventory Scanner is Running If the scanner is running on the workstations, the ZfD 3.2 SP2 installation will not overwrite the files. To work around this situation, follow these steps on the servers where inventory is installed: 1. In Windows Explorer, right-click ntscan32.exe in the public\zenworks directory > click Properties > click Security > Permissions. 2. Click Add > select Administrators > click Add. In the Permissions box, select Full Control > click OK. 3. From the list, click Everyone > click Remove > OK > OK. 4. In Windows Explorer, right-click winscan.exe in the public\zenworks directory > click Properties > Security > Permissions. 5. Click Add > select Administrators > click Add. In the Permissions box, select Full Control > click OK. 6. From the list, click Everyone > click Remove > OK > OK. 7. Complete the ZfD 3.2 SP2 installation. 8. In Windows Explorer, right-click ntscan32.exe in the public\zenworks directory > click Properties > click Security tab > Permissions. 9. Click Add > select Everyone > click Add. In the Permissions box, select Full Control > click OK. 10. From the list, click Administrators > click Remove > OK > OK. 11. In Windows Explorer, right-click winscan.exe in the public\zenworks directory > click Properties > Security > Permissions. 12. Click Add > select Everyone > click Add. In the Permissions box, select Full Control > click OK. 13. From the list, click Administrators > click Remove > OK > OK. 4.0 Workstation Import Issues If you move a server to a different eDirectory container after you install ZfD 3.2, Automatic Workstation Import will no longer work. The following error is included in the wsreg32.log file: Policy not found This error occurs because the server location for the Workstation Import policy is recorded in zenwsimp.ncf. Even though you move the server, the original container location remains in the.ncf file. To work around this problem, edit the zenwsimp.ncf file to show the current server location in the eDirectory tree. 5.0 Application Management Issues If you enable personal folders as you configure the Novell Application Launcher snap-in for ConsoleOne, users with the Windows XP operating system who rename folders in Application Explorer view will notice that the act of renaming a personal folder actually creates a new folder instead. The issue occurs only when the following steps are used: 1. Enable personal folders in ConsoleOne. 2. From a Windows XP workstation, open the Application Explorer view. 3. Right-click the personal folder > click Explore. 4. Create one or more new folders > rename a folder. A new folder is created. Users can work around this problem by closing the Application Explorer view and then reopening it. The view will open without displaying a duplicate folder with the original name. 6.0 Remote Management Issues 6.1 Launching DeFrame from Win98 Causes an Error If you launch a DeFrame Terminal session from Novell Portal Services or from the Novell Application Launcher using the Remote Management console on a Windows 98 workstation, the following error is displayed: Zenrc32 caused an invalid page fault in module Zenrc32.exe The remote management session ends but the terminal session continues normally. To work around the problem, launch the OnDemand/DeFrame Terminal Session before you begin the Remote Management session. 6.2 ATI Display Adapters Do Not Support the Screen Blanking Feature ATI display adapters do not support the Screen Blanking feature of Remote Management. The managed workstation screen will not be blanked when these adapters are used. 7.0 Workstation Inventory Issues 7.1 JVM Upgrades Are Not Compatible with ZfD 3.2 or ZfD 3.2 SP2 If you install ZfD 3.2 and ZfD 3.2 SP2 on a NetWare server that has JVM 1.2.2 or 1.3.x installed, or if you upgrade the JVM to version 1.2.2 or to version 1.3.x on a NetWare server after you install ZfD 3.2 and ZfD 3.2 SP2, the Inventory server components will not work. To resolve this problem, download and install the patch that is available with TID 2962013 in the Knowledgebase at Novell Support (http://support.novell.com). 7.2 ZfD 3.2 SP2 Will Not Overwrite a Modified ZfD 3.2 File If you modified the \public\zenworks\scanssou rce.ini after installing ZfD 3.2, the ZfD 3.2 SP2 installation will not overwrite it. To work around this problem, after you install ZfD 3.2 SP2, you need to manually edit the scansource.ini file to add the following entries: [SOURCE] doWMIScan= doDMIScan= TRUE FullScanSchedule = 10 [FLOPPY] doFloppyScan = TRUE doWMIFloppyScan = TRUE doDMIFloppyScan = TRUE [LOGICALDRIVE] doLogicalDriveScan= TRUE doWMILogicalDriveScan= TRUE 7.3 Unable to Copy Some Files During Installation of Inventory The dupremove.ncf and enumsmodifier.ncf files are not copied when you install ZfD Inventory on NetWare servers. You must manually copy these two files from the \zenworks\products\swhwinv\sysnw\sy stem directory to the sys:\system directory on your NetWare server. 7.4 DBExport Fails to Run in an Isolated Mode on Windows NT/2000 Servers When you install ZfD 3.2 SP2 Workstation Inventory on a Windows NT/2000 server, the installation program will automatically copy the JRE 1.2.2_011 to the server. DBExport might not work if you have installed other JREs separately. Use the following procedure if DBExport fails to run in an isolated mode on a Windows NT/2000 server. 1. Append the following entry to \public\zenworks\wminv\bin\javadir.bat: set path=%java_dir%\bin;%java_dir%\njclv2\bin;%path% 2. Run dbexport.bat. 3. At the server console prompt, enter the following string: DBEXPORT .EXP .CSV where .EXP is an existing file that contains the data export settings and .CSV is the filename where the data exported from the database will be stored. 8.0 Upgrade Issues 8.1 ZfD 4 Upgrade Does Not Overwrite ZfD 3.2 SP2 Files If you upgrade from ZfD 3.2 SP2 to ZfD 4, the ZfD 4 installation program does not overwrite some ZfD 3.2 SP2 files because the ZfD 3.2 SP2 file dates are later the ZfD 4 file dates. TID 10076066 in the Novell Knowledgebase (http://support.novell.com/search/kb_index.htm) lists the ZfD 3.2 SP2 files that must be renamed to work around this problem. 9.0 Changes Since the Last Support Pack For information on the ZfD 3.2 issues addressed by fixes in Support Pack 2, see TID 10081470 in the Novell Knowledgebase (http://support.novell.com/search/kb_index.htm). 10.0 Documentation 10.1 Documentation Sources for the Support Pack For installation instructions, see zfd32sp2.txt located at the root of the Support Pack. For updated ZfD 3.2 product documentation (including Support Pack updates) see http://www.novell.com/documentation/lg/zdfs/index.html 10.2 Reading Online Help for ZfD Desktop Applications Requires Internet Explorer To meet the requirements of Section 508 of the Rehabilitation Act of 1973, Novell is migrating its Windows online help systems from WinHelp to Microsoft HTML Help. HTML Help uses Internet Explorer (version 4.01 SP2 or later) as the viewer for HTML Help. This means that every user workstation running ZfD 3.2 Windows applications such as Novell Application Launcher, Novell Application Explorer, Boot Disk Creator, etc. must have Internet Explorer 4.01 SP2 or later installed to access online help. The requirement for Internet Explorer 4.01 SP2 or higher only applies if the workstation where the MS HTML Help is being viewed is Win95 or WinNT4. Windows 98/2000/XP machines all have a built-in viewer for MS HTML help that is used by default, so Internet Explorer isn't called for viewing help on those platforms. 11.0 Documentation Conventions In this documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. 12.0 Legal Notices Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes. You may not export or re-export this product in violation of any applicable laws or regulations including, without limitation, U.S. export regulations or the laws of the country in which you reside. Copyright © 2003 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express written consent of the publisher. U.S. Patent Nos. 5,349,642; 5,594,863; 5,633,931; 5,692,129; 5,758,069; 5,761,499; 5,781,724; 5,781,733; 5,859,978; 5,893,118; 5,905,860; 6,023,586; 6,047,312; 6,061,743; 6,105,069; 6,115,549; 6,173,289; 6,144,959. Patents Pending. ConsoleOne, GroupWise, NetWare, Novell, and ZENworks are registered trademarks of Novell, Inc. in the United States and other countries, and DeFrame, eDirectory, and Novell Application Launcher are trademarks of Novell, Inc. All third-party products are the property of their respective owners.